FAQ

  • Where are you located?

    We're located at 3125 Ashley Phosphate Rd, Suite 120, North Charleston, SC 29418. We're easily accessible from I-26, between I-26 and Dorchester Road, with ample free parking.

  • Do I need an appointment?

    Yes for all spa services (Reiki, Crystal Light Bed, Sauna, Readings, Massage). HOWEVER, walk ins may be accepted if there is availability that day.

    .No appointment needed for our retail store shopping—just stop in during business hours.

  • Are your crystals authentic?

    Every single crystal in our shop is 100% authentic and natural. We personally source each piece from trusted suppliers who share our commitment to quality and ethics.

  • Can I order crystals for pickup?

    Definitely! Call us at (843) 771-1111 or email relax@infinityenergyspa.com to discuss what you're looking for. We can set aside specific pieces or recommend options based on your needs.

  • How long will my order take?

    Orders typically ship within 1-2 business days from the date they are placed via USPS Priority or UPS Ground shipping. Our team works hard to get your crystals to you quickly because we know you're excited to start your healing journey!

  • What if my item arrives damaged?

    We carefully package every order, but accidents happen during shipping. If your crystal arrives damaged, contact us immediately (with in 24 hrs) at relax@infinityenergyspa.com with your order number and photos.

  • Return & Exchange Policy

    Due to the personal and energetic nature of crystals, all crystal purchases are final sale. We cannot offer exchanges.