Spa Policies

Please arrive 15 minutes before your appointment so that we may start your service on time or even early. Late arrival may require a reduced appointment time, at the scheduled price, concerning the clients that are scheduled after you.

Cancellation/Rescheduling Policy: All will agree; time is our most valuable asset. We ask that appointments be guaranteed against late cancellation or rescheduling with a major credit card. Your card is not billed unless your vacated appointment goes unfilled. We do our best to fill these openings–just like you, we’d much prefer to have another guest take your place than charge for a cancellation. Please provide at least 24 hours notice if you need to reschedule a treatment; 48 hours notice is required to cancel or reschedule groups of three or more or three or more treatments. This allows the spa enough time to fill appointments. Late cancellations (12 hrs & under) will be charged 75% of treatments scheduled. “No-shows” will be charged 100% of treatments scheduled. The spa needs to pay its service providers even if a client is a “no-show.” This policy allows us to retain great employees.

Quiet, please: Please turn cell phones on quiet upon check-in at Infinity Energy Spa & Crystal Shop and speak softly. We are a haven for all those coming here to relax and enjoy a tranquil and stress-reducing experience.

Gratuities: Your spa treatment fees do not include gratuities. The suggested gratuity for each service provider is 15 to 20 percent. Tipping is never expected but always appreciated.

Pregnancy or Medical Conditions: Be sure to mention any medical information when you book an appointment. Specific treatments may not be advisable for you. Before your treatment begins, let your therapist know of any medical concerns.

What to Wear During Your Treatment: If you have a treatment for the first time, feel free to ask the receptionist or therapist how you should be dressed for treatment. We want to make sure that you are comfortable, so please let us know if you have questions.

This is a Professional Spa Establishment: Our trained service providers are here solely to help improve your wellness and relaxation. If a service provider ever feels that a client is behaving inappropriately, they are authorized to stop the treatment immediately and direct you to the front desk.